Refunds & Cancellations.

Cancelling before cooking starts

You can cancel an order free of charge any time before we start preparing it. The fastest way is to call us on 01924 650670 with your order number.

Because payment is cash on delivery or collection, there is nothing to refund once a cancelled order has not been handed over.

Cancelling after cooking starts

Once your food is being prepared we can no longer cancel it, as the ingredients have already been used. This is a standard exception for perishable food under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Problems with your order

If your order is wrong, incomplete, or not up to standard, please contact us as soon as you receive it. We will make it right — by replacing the item, refunding it, or issuing a credit, at your choice where reasonable.

Your statutory rights are not affected.

Refund timing and method

Approved refunds for any amount you have already paid are issued to the original payment method within a few working days. For cash orders, refunds are handled at the branch or by arrangement with our team.

How to get in touch

Call 01924 650670 or use our contact page. Have your order number and a photo of the item ready if the issue is about food quality — it helps us sort things out faster.