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Your data

Privacy Policy.

Last updated: 9 November 2026

The Fuel Hub (“we”, “us”) respects your privacy. This policy explains what information we collect when you place an order or contact us, why we need it, and the choices you have.

What we collect

Order information: your name, phone number, delivery address or collection branch, order items and any notes you add at checkout.

Contact information: if you use our contact form we collect your name, email address and the message you send us.

Technical information: our hosting provider may log basic request data such as IP address and browser type to keep the site secure and running.

How we use it

We use your information only to prepare, deliver and support the orders you place with us, to contact you about an order if needed, and to respond to enquiries.

We do not sell your data. We do not use it for marketing lists unless you explicitly ask us to.

Delivery address verification

When you ask us to check a delivery address, we send the address to Google Maps Platform Places and Geocoding APIs to verify its location, then use the Routes API to calculate driving distance from our configured restaurant branch. We use the result only to determine delivery eligibility and the delivery fee. Please do not request an address check if you do not want this information sent to Google.

Payment data

Orders are currently paid in cash on delivery or collection. We do not ask for, store or process card details on this website.

Emails and notifications

If you provide an email address with an order we use it to send you an order confirmation. Transactional emails are sent on our behalf by our email provider and are never used for anything other than your order.

How long we keep it

Order records are kept in our kitchen system for accounting and food-safety purposes, typically for up to seven years as required by UK tax law. Contact messages are kept only as long as needed to answer them.

Your rights

Under UK GDPR you can ask to see the personal data we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. To make a request, contact us using the details below.

Questions?

Contact The Fuel Hub by phone on 01924 650670 or via our contact page.